At Rivanto Leather Works, we want every customer to be satisfied with their purchase. This Refund Policy explains the conditions and process for requesting returns, exchanges, and refunds.
To qualify for a return, the item must be unused, unworn, unwashed, and returned in its original condition with all tags, accessories, and packaging included.
Items showing signs of wear, damage, alteration, misuse, stains, odors, or missing packaging may not be accepted.
You may request a return within 30 days of receiving your order.
Return requests submitted after the 30-day period may not be approved.
To request a return, contact Rivanto Leather Works through the contact details available on our website.
Please provide your:
- Full name.
- Order number.
- Product name.
- Reason for the return.
- Clear photographs if the item is damaged, defective, or incorrect.
Items returned without prior approval may not be accepted.
Customers may be responsible for return shipping costs unless the product received is defective, damaged, or incorrect.
Original delivery charges are generally non-refundable unless the return is caused by an error on our part.
We recommend using a trackable shipping service, as Rivanto Leather Works is not responsible for returned items lost during transit.
Once the returned item is received, it will be inspected to confirm that it meets our return conditions.
We will notify you whether your return has been approved or rejected.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow several business days for the refund to appear in your account. Processing times may vary depending on your bank, card provider, or payment service.
Exchanges may be available for a different size, color, or product, subject to stock availability.
If the requested replacement is unavailable, you may choose another eligible item or request a refund.
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and provide clear photographs of the item and packaging.
After verification, we may offer a replacement, exchange, store credit, or refund.
The following items may not be eligible for return or refund:
- Customized or personalized leather products.
- Made-to-order items.
- Final-sale or clearance products.
- Gift cards.
- Items damaged through customer misuse.
- Products that have been worn, washed, altered, or repaired.
- Items returned without original tags or packaging.
Orders may only be cancelled before processing or shipment begins.
Once an order has been processed, customized, or dispatched, cancellation may no longer be possible.
Sale or discounted items may be eligible for return unless they are clearly marked as final sale.
Final-sale items cannot be returned, exchanged, or refunded.
If you have not received an approved refund, first check your bank account and contact your card provider or payment service.
Refunds may take additional time to be officially posted.
If the refund is still missing after contacting your payment provider, please contact Rivanto Leather Works.
For return, exchange, or refund assistance, please contact Rivanto Leather Works using the contact information provided on our website.
Last Updated: July 19, 2026