At Rivanto Leather Works, we aim to process and deliver every order safely and efficiently. This Shipping Policy explains our order processing times, delivery estimates, shipping charges, tracking, and related conditions.
Orders are typically processed within 2 to 5 business days after payment confirmation.
Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.
Customized, personalized, or made-to-order leather products may take longer to prepare. Any estimated production time will be communicated before shipment.
Rivanto Leather Works may offer domestic and international shipping depending on the customer’s location and the availability of our delivery partners.
Available shipping options will be displayed during checkout.
Estimated delivery times may vary depending on the destination, selected shipping method, courier service, customs processing, and product availability.
Typical delivery estimates are:
- Domestic orders: approximately 3 to 7 business days after dispatch.
- International orders: approximately 7 to 20 business days after dispatch.
These estimates are provided as a general guide and are not guaranteed delivery dates.
Shipping charges are calculated based on the delivery location, package size, weight, and selected shipping method.
The final shipping cost will be displayed at checkout before the order is confirmed.
Free shipping may be available on selected orders, products, locations, or promotional offers.
Once your order has been dispatched, you may receive a shipping confirmation email containing your tracking number and courier information.
Tracking details may take up to 48 hours to become active after dispatch.
Customers are responsible for providing complete and accurate shipping information at checkout.
Rivanto Leather Works is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses provided by the customer.
Please contact us as soon as possible if you notice an error in your shipping details. Address changes may not be possible once the order has been dispatched.
Delivery delays may occur due to weather conditions, courier disruptions, customs inspections, public holidays, high order volumes, transportation issues, or other circumstances beyond our control.
We will make reasonable efforts to assist with delayed shipments, but we cannot guarantee courier delivery times.
International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.
These charges are not included in the product price or shipping cost unless clearly stated at checkout.
The customer is responsible for paying any applicable customs duties, taxes, or import fees.
International shipments may be delayed during customs clearance.
Rivanto Leather Works is not responsible for delays caused by customs authorities, import restrictions, or additional documentation requirements.
If your tracking information shows that your package has not moved for an extended period, please contact us so we can assist with a courier investigation.
Rivanto Leather Works is not responsible for packages marked as delivered by the courier. Customers should first check with household members, neighbours, building management, and the delivery provider.
Please inspect your package upon delivery.
If the package or product arrives damaged, contact us as soon as possible with your order number and clear photographs of the product, packaging, and shipping label.
After reviewing the claim, we may offer a replacement, exchange, or refund in accordance with our Refund Policy.
If a delivery cannot be completed because no one is available, the courier may attempt redelivery or hold the package at a local collection point.
Additional shipping charges may apply if the order is returned to us and must be shipped again.
Orders returned to Rivanto Leather Works due to an incorrect address, refusal of delivery, unpaid customs charges, or repeated failed delivery attempts may be subject to additional shipping fees.
Original shipping charges may not be refundable.
Orders containing multiple products may be shipped separately depending on product availability, warehouse location, or packaging requirements.
You may receive more than one tracking number for the same order.
Order changes or cancellations may only be accepted before processing or dispatch begins.
Once an order has been shipped, it cannot be cancelled and must be handled according to our Refund Policy.
For questions about shipping, tracking, delayed deliveries, or damaged packages, please contact Rivanto Leather Works using the contact details provided on our website.
Last Updated: July 19, 2026